Privacy Policy

This policy explains how Veiled collects, uses, and protects your personal information — including data collected through our SMS program.

Last Updated: January 1, 2026  ·  Effective Date: January 1, 2026  ·  Business: Veiled  ·  Contact: support@veiled.life
Summary (Plain Language)

We collect your name, phone number, and email when you opt in to our services or contact us. We use this data only to communicate with you about appointments and customer support. We do not sell your personal data. We share your phone number only with Twilio (our SMS carrier) to deliver messages. You can request deletion of your data at any time.

1. Who We Are

Veiled ("we," "us," or "our") operates the website veiled.life and provides SMS-based customer communication services. For questions about this policy, contact us at:

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

  • Name: Your first and last name, provided when opting in or contacting us.
  • Mobile Phone Number: Required to enroll in our SMS program and receive messages.
  • Email Address: Provided when using our contact form or registering for services.
  • Message Content: If you send us a text or contact form message, we retain that content to respond to your inquiry.
  • Opt-In Record: Timestamp, IP address, opt-in method (web form or keyword SMS), and consent language version when you opt in to our SMS program.

2.2 Information Collected Automatically

  • Log Data: Browser type, IP address, pages viewed, and referring URL, collected by standard web server logs.
  • Cookies: We use essential cookies only (no tracking or advertising cookies). No third-party analytics are used.

3. How We Use Your Information

We use the information we collect strictly for the following purposes:

  • Sending SMS messages you have opted in to receive (appointment confirmations, reminders, missed-call follow-ups, and customer support responses).
  • Responding to your inquiries submitted via our contact form or reply SMS.
  • Maintaining records of your consent to receive SMS communications.
  • Processing opt-out requests and confirming unsubscription.
  • Improving the reliability and performance of our messaging service.
  • Complying with our legal obligations.

We do not use your information for: Selling or renting your data, behavioral advertising, data brokering, or any purpose unrelated to your direct service relationship with Veiled.

4. SMS Consent and A2P Messaging

SMS Program Consent Statement

By opting in to Veiled SMS — whether via our web form checkbox or by texting JOIN to (480) 442-3716 — you expressly consent to receive text messages from Veiled at the mobile number you provided. This consent is solely for the Veiled SMS program. It is not transferable to any other company or program.

Consent is not a condition of purchase. You may receive services from Veiled without opting in to SMS.

  • Opt-in records (timestamp, consent method, phone number, IP address) are retained for a minimum of 4 years in compliance with TCPA recordkeeping requirements.
  • Your phone number and SMS consent are not shared with, sold to, or assigned to any other company or brand for marketing purposes.
  • Your phone number is shared with Twilio, Inc. solely to deliver SMS messages on our behalf. Twilio acts as a data processor under our instructions.
  • To opt out of SMS at any time, reply STOP to any message. No further messages will be sent (except a single opt-out confirmation required by carriers).

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share data only in the following limited circumstances:

  • Twilio, Inc.: Our SMS delivery provider. Twilio receives your phone number and message content to deliver text messages. Twilio's privacy policy is available at twilio.com/legal/privacy.
  • Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
  • Business Transfer: If Veiled is acquired or merges with another entity, your information may be transferred as part of that transaction. We will notify you of any such change.

6. Data Retention

  • SMS Opt-In Records: Retained for a minimum of 4 years from the date of opt-in.
  • Contact Form Submissions: Retained for up to 2 years, then deleted.
  • SMS Message Logs: Retained for up to 12 months for support and compliance purposes.
  • Web Server Logs: Retained for up to 90 days.
  • After opt-out (STOP), we retain a record of your opt-out for compliance purposes but cease sending messages immediately.

7. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, use, or disclosure. These include:

  • HTTPS encryption for all data transmitted through our website.
  • Restricted access to personal data on a need-to-know basis.
  • Secure storage of opt-in consent records.

No method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but take commercially reasonable steps to protect your data.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information (subject to legal retention requirements).
  • Opt-Out of SMS: Reply STOP to any message, or contact us at support@veiled.life.
  • Do Not Sell: We do not sell personal data. If you have questions, contact us at support@veiled.life.

To exercise any of these rights, contact us at support@veiled.life or (480) 442-3716. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have inadvertently collected such information, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top. Continued use of our services after any changes constitutes your acceptance of the updated policy. For material changes affecting SMS consent, we will notify you via text before the changes take effect.

12. Contact Us

For questions, concerns, or requests related to this Privacy Policy or your personal data:

Related: Terms of Service · SMS Program Details · Contact