Missed-Call Follow-Up
Hi! This is Veiled. We saw your call and want to make sure you get the help you need. Reply here or call us back at (480) 442-3716. Reply STOP to opt out.
Veiled · (480) 442-3716
Veiled SMS Program
Complete program disclosures as required by the CTIA, Twilio, and carrier guidelines for A2P 10DLC messaging compliance.
At a Glance
Program Overview
| Field | Details |
|---|---|
| Program Name | Veiled SMS |
| Business Name | Veiled |
| Program Website | veiled.life |
| Support Phone | (480) 442-3716 |
| Support Email | support@veiled.life |
| Use Case | Customer Care — appointment coordination, missed-call follow-up, and customer support. Not promotional/marketing. |
| Message Types | Appointment confirmations, appointment reminders, missed-call follow-ups, customer support responses, service updates |
| Message Frequency | Varies; up to 4 messages per month per subscriber |
| Opt-In Method(s) | Web form with explicit checkbox consent; Keyword JOIN via SMS |
| Opt-Out Method | Reply STOP (also: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) |
| Help Command | Reply HELP |
| Rates Disclosure | Message & data rates may apply |
| Carrier | All U.S. carriers; powered by Twilio |
| Consent Required for Purchase | No. Consent to SMS is never required to receive services from Veiled. |
| Data Sharing | Phone numbers are not shared with third parties for marketing. Shared only with messaging service providers (Twilio) for delivery. |
| Privacy Policy | veiled.life/privacy.html |
| Terms of Service | veiled.life/terms.html |
Use Case
What This Program Is For
The Veiled SMS Program is a customer care messaging program. Messages are sent only to individuals who have explicitly opted in, and only for the following purposes:
- Appointment Coordination: Confirming, reminding, and updating you about scheduled appointments with Veiled.
- Missed-Call Follow-Up: If you called Veiled and did not reach someone, a text follow-up is sent to ensure your needs are addressed promptly.
- Customer Support: Responding to support inquiries or providing status updates when text communication is preferred or more convenient.
- Service Updates: Notifying you of material changes to a scheduled appointment (e.g., rescheduling, cancellation).
This is not a marketing or promotional SMS program. Veiled does not send bulk advertising, promotional offers, sweepstakes, affiliate marketing messages, or any content that is not directly related to your service relationship with the business.
Enrollment
How to Opt In
Web Form
Complete the SMS opt-in form at veiled.life/#opt-in. You must enter your mobile phone number and check the explicit consent checkbox. The checkbox is unchecked by default.
The consent language displayed at opt-in reads:
"By checking this box, you agree to receive text messages from Veiled about appointments, reminders, and customer support at the number provided. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies (up to 4/month). Reply STOP to opt out, HELP for help."
Keyword: JOIN
Text the keyword JOIN to (480) 442-3716 from your mobile phone to enroll in the Veiled SMS Program.
After sending JOIN, you will receive a confirmation message:
"You are now enrolled in Veiled SMS. Msg & data rates may apply. Up to 4 msgs/month. Reply STOP to cancel, HELP for info."
Double opt-in: After submitting the web form, subscribers receive a confirmation text and must reply Y (or a confirmation keyword) to complete enrollment. This ensures we have documented, verifiable consent.
Your Controls
Opt-Out & Help Instructions
STOP
Reply STOP to any Veiled SMS to immediately unsubscribe. All future messages will stop. A single opt-out confirmation will be sent.
Also accepted: STOPALL, UNSUBSCRIBE,
CANCEL, END, QUIT
HELP
Reply HELP to any Veiled SMS to receive program information and support contact details.
You will receive: "Veiled SMS Help: support@veiled.life or (480) 442-3716. Reply STOP to cancel."
Important: Opt-out requests are processed immediately. After receiving a STOP message, no further texts will be sent except for a single one-time opt-out confirmation required by carriers. Msg & data rates may apply to opt-out/help responses.
Message Examples
Sample Messages
The following are representative examples of messages sent through the Veiled SMS Program. All messages identify the sender and include STOP opt-out instructions.
Appointment Confirmation
Your appointment with Veiled is confirmed for Thursday, Feb 13 at 2:00 PM. Questions? Reply or call (480) 442-3716. Reply STOP to cancel texts, HELP for info.
Veiled · (480) 442-3716
Appointment Reminder
Reminder from Veiled: Your appointment is tomorrow, Feb 13 at 2:00 PM. See you soon! Need to reschedule? Call (480) 442-3716. Reply STOP to opt out.
Veiled · (480) 442-3716
Opt-Out Confirmation (STOP Response)
You have been unsubscribed from Veiled SMS. No further messages will be sent. To re-enroll, text JOIN to this number. Help: support@veiled.life
Veiled · (480) 442-3716
Help Response (HELP Response)
Veiled SMS Help: Email support@veiled.life or call (480) 442-3716. Msg freq varies, up to 4/mo. Msg & data rates may apply. Reply STOP to cancel.
Veiled · (480) 442-3716
Compliance
Regulatory & Carrier Compliance
- TCPA Compliant: Veiled obtains prior express written consent before sending any SMS messages. Consent records are retained.
- CTIA Guidelines: This program follows the CTIA Messaging Principles and Best Practices, including required STOP/HELP handling and message identification.
- 10DLC Registration: Messaging is sent through a registered 10DLC (10-digit long code) campaign via Twilio. Campaign is registered with major U.S. carriers.
- No Consent Sharing: Consumer consent obtained for this program is not sold, transferred, or shared with any other business or brand.
- No Condition of Purchase: Opting in to receive SMS messages is never required to receive any product or service from Veiled.
- Data Handling: Phone numbers and opt-in data are stored securely. See our Privacy Policy for full details.
- Content Policy: Veiled does not send content that is illegal, deceptive, threatening, abusive, harassing, defamatory, or violates carrier content guidelines (SHAFT restrictions observed).
Standard Disclosure: Veiled SMS. Customer care messages including appointment confirmations, reminders, and missed-call follow-ups. Msg & data rates may apply. Msg frequency varies (up to 4/month). Reply STOP to cancel, HELP for help. View Privacy Policy at veiled.life/privacy.html and Terms at veiled.life/terms.html. Support: support@veiled.life or (480) 442-3716.